Refund policy

Lulven Refund & Return Policy

At Lulven, our goal is to help you feel more supported and comfortable throughout pregnancy. We stand behind the quality of our products and encourage you to use them consistently for at least 120 days to experience the full benefits.

If, after 14 days of use and within 120 days of receiving your order, you're still not satisfied, we offer a 120-Day Money Back Guarantee. Simply reach out to us at hello@lulven.com, and we’ll help you initiate your return.

Cancellation Policy

Orders may be modified or canceled within 24 hours of purchase. After that window, your order may already be processing and we cannot guarantee changes or cancellations. If you cancel within 24 hours, refunds will be processed within 7 business days.

120-Day Money Back Guarantee

We’re confident that The Sciatica Relief Brace by Lulven can help you finally find lasting relief and get back to living pain-free. That’s why we ask customers to try the product for at least 90 days before requesting a return. If it’s still not the right fit, you're eligible for a full refund within 120 days of delivery.

Please note:

  • Return shipping costs are not covered.

  • Shipping fees (if applicable) are non-refundable.

To start a return, email hello@lulven.com or use the Contact Us form on our website. Be sure to include your Order Number, or the Name and Email used at checkout to speed things up.

Damaged Items

We carefully inspect and package all items before shipment. If your product arrives damaged (not including cosmetic box damage), please notify us within 72 hours of delivery at hello@lulven.com.

To process your claim, include:

  • A clear photo of the damaged item

  • A brief explanation of the issue

We'll determine if you're eligible for a free replacement. We do not accept returns or issue replacements for damage due to normal wear, user error, or misuse.

Shipping & Delivery

We offer free shipping, and most orders ship within 1–3 business days. While we work to ensure fast, reliable delivery, Lulven is not responsible for delays caused by the courier, customs, weather, or other factors beyond our control. If your package is lost, stolen, or delayed, please contact the shipping carrier directly.

Incorrect Shipping Address

It is your responsibility to enter the correct shipping address at checkout. If you notice an error, please contact us within 24 hours. If we are not informed in time, we cannot issue a refund or resend your order.

Policy Updates

Lulven reserves the right to update this policy at any time. We recommend reviewing this page prior to purchase. By placing an order, you agree to the terms of this Return & Refund Policy.

For questions or help, email us at hello@lulven.com — we’re here to support you every step of the way.